Privacy Policy

We respect your privacy. The Privacy Policy here explains our practices relating to collection, use and disclosure of information that you may provide to us including through this Site. Before you submit any personal information to us through this Site or otherwise, please thoroughly review this Privacy Policy, and contact us at (773) 646-6363 if you have any questions.

Please also visit our Terms and Conditions section that explains other terms governing the use of our website. 

Scope

Please note that this Privacy Policy governs information provided to The Transload Group, LLC, as well as its affiliates and subsidiaries (collectively, “TTG”) and communications from TTG, including information you provide to us on our website at www.transloadgroup.com (the “Website”). Your use of the Website constitutes your acceptance of this Privacy Policy and your consent to the practices it describes.

TTG will not sell or rent your personal information to anyone, for any reason, at any time. TTG uses and discloses your personal information only as follows:

To analyze the Website usage and improve the service;

To respond to your requests and inquiries for services;

For market research, project planning, troubleshooting problems, detecting and protecting against error, fraud or other criminal activity;

To third-party contractors that provide services to TTG and are bound by these same privacy restrictions;

To enforce TTG Terms and Conditions; and

As otherwise set forth in this Privacy Policy.

We do not intentionally collect personally identifiable information from children under the age of eighteen. If we become aware that we have collected personally identifiable information from a user of the Site who is under the age of eighteen, we will remove that child’s personal information from our files.

WE USE NON-PERSONALLY IDENTIFIABLE INFORMATION TO IMPROVE OUR SERVICES TO YOU.

When you visit the Website, with the help of our third party authorized agents, we collect certain anonymous information about your visit. For example, we may monitor statistics such as the number of people that visit our site, peak hours of visits, which page(s) are visited on our site, from which domain our visitors come (e.g., google.com, yahoo.com, etc.), and which browsers people use to visit our site (e.g., Google Chrome, Firefox, Microsoft Internet Edge, etc.), broad geographical information, site-navigation pattern, etc.

We, like many websites, use cookie technology throughout our Website. By placing a “cookie” on your computer’s hard drive we can recognize you as a new or return user and personalize your experience. A cookie is a piece of data stored on your computer’s hard drive that enables us to track your visits to the Website. If you reject our cookies, you may still use the Website, but you may be limited in some of the features. Cookies do not contain personally identifiable information.

Furthermore, our computer servers may automatically record information that your browser sends whenever you visit a website. These server logs may include information such as the date and time of your access to the Website, the length of time of your visit, the portions of the Website accessed, the number of times you visit the Website, the IP address assigned to your computer, the type of browser used by your computer, the domain from which your connection to the Website originates, and one or more cookies that may uniquely identify your computer.

We use this information to gather aggregate demographic information about our visitors. We keep this information for our internal use; we do not share it with others. This information is in no way tied to your personal information, including your email address.

We may also use non-personal identifiable information for internal business and marketing purposes and to help administer and improve the Website. We may use the information you provide in aggregate form for internal business purposes to analyze trends and site traffic patterns.

When you visit the Website, we may use pixel tags or “clear” gifs to track links and/or similar technology to note some of the pages you visit on our Website. We may also use pixel tags to determine what types of email your browser supports. We may use the information collected through pixel tag, tracking links, and similar technology in combination with your personally identifiable information.

WE LIMIT THE COLLECTION AND THE USE OF PERSONAL INFORMATION.

“Personally identifiable information” is any information about you as an individual, such as your name, address, telephone number, or email.

We collect personally identifiable information from you when you communicate with us via email, the Website, telephone, or in writing. Whether or not you provide your personally identifiable information to us is completely up to you.

We collect this information to serve you better. We may use your personally identifiable information to: respond to your inquiries or questions, contact you, and generate web analytics to compile user data.

We may also share your personally identifiable information with third parties that perform services for us, such as our affiliates, partners, potential business partners, and other unaffiliated entities, but only for the purposes of their performing such services for us. These companies and individuals are hired to perform functions on our behalf, such as providing services, performing data and marketing analysis, and providing customer support. While such third parties may be provided with access to personally identifiable information needed to perform their function, they may not use or disclose such data for any other purpose. Additionally, we contractually obligate our service providers to maintain all the information collected for us in strict confidence.

For fraud protection and compliance with applicable law, we may disclose any information, including personally identifiable information, that we deem necessary. In the event another company buys the assets or ownership interests in TTG, your personally identifiable information may then belong to that other company, subject to the terms and conditions under which you provided it.

YOUR SECURITY IS PARAMOUNT TO US.

Security for the Website is in accordance with industry standards to protect the security of your personal information both online and offline. Personally identifiable information is stored on computer servers in a controlled environment that is reasonably protected from unauthorized misuse or disclosure. We use available technology and other techniques to implement systems like firewalls, and/or encryption to secure data transfers.

We also provide physical, electronic, and procedural safeguards to protect information we process and maintain. For example, we limit access to this information to authorized employees and contractors who need to know that information in order to operate, develop or improve the Website. Please be aware that, although we endeavor to provide reasonable security for information we process and maintain, no security system can prevent all potential security breaches.

If you have any questions about security on our website, please contact us at (773) 646-6363.

CHANGES TO OUR PRIVACY POLICY.

We reserve the right to change the content of this Privacy Policy from time to time, and such changes will become effective immediately. We will always post our most current Privacy Policy on our website, and we suggest that you periodically consult it, or contact us at (773) 646-6363 should you have any concerns.

 

Effective Date: June 1, 2024